It's your SoC which is incapable of processing 4K videos. Phones with powerful processors won't face the issue. And I would like to mention that your phone have FHD display so it is not capable of showing 4K .
Please perform the below mentioned steps to resolve the issue:
* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
_HK02_
Expert Level 2
08-2-2021 02:38 AM
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MonK11
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08-2-2021 02:55 AM
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MonK11
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Anonymous User
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08-3-2021 03:22 AM
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MonK11
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Samsung_Support2
Expert Level 3
08-6-2021 02:47 PM
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Dear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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ÐƏVIŁŞãmŠųğĐəvïĺFąŋ
Active Level 10
12-3-2024 02:45 AM
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