‎Issue after software update | Samsung Members Community

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Sreenathankp

Active Level 2

last edited

02-3-2021 08:46 AM

in

Galaxy M

After Software Update I am not able do text messaging in my samsung M21. anyone face the same issue??

And in my friends same phone, keyboard is not working properly. Its lagging..

#softwareupdate #samsungm21

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Ehsank
Expert Level 5
02-3-2021 08:52 AM

in

Galaxy M
after update these steps are recommended, you can try

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.
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Ehsank
Expert Level 5
02-3-2021 08:54 AM

in

Galaxy M
and you can also do clear cache from these 2 specific
just long press on app icon>app info>storage >clear cache

and for keyboard ;

Go to settings >apps>click on 3 dot at right top corner>click on show system app >searchin search bar (just type KEYBOARD">click on it>storage >clear cache and data
Restart your phone and then try.
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Itsdebby
Expert Level 5
02-3-2021 09:13 AM

in

Galaxy M
after update these steps are recommended, you can try

Wipe Cache Partition.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop/type C earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

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Ehsank
Expert Level 5
02-3-2021 09:28 AM

in

Galaxy M
what are you doing dear🤔🤔🤔
may i know the purpose behind this? please
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savagearpit
Expert Level 2
02-3-2021 07:48 PM

in

Galaxy M
please don't ruin the eshan's hard work 🙏
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Johnsmp96
Active Level 3
02-3-2021 09:47 AM

in

Galaxy M
if all the above mentioned didnt resolve your issue. try to reset your device. it may solve the problem but all your data will be deleted.
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Samsung_Support1
Moderator
02-5-2021 10:48 AM

in

Galaxy M
Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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Issue after software update

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