‎Issue after new Software update | Samsung Members Community

T

TejSur

Beginner Level 2

last edited

03-21-2022 06:05 AM

in

Facing issue after new software update with whatapp media Files

AU
Anonymous User
Beginner Level 1
03-21-2022 06:08 AM

in

Galaxy M
Many people are facing same issue and we are using Google photos to find our photos
AU
Anonymous User
Beginner Level 1
03-21-2022 06:08 AM

in

Galaxy M
Google photos is the only method right now
0 likes
C
cs_member8
Moderator
04-17-2022 07:09 PM

in

Galaxy M
Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
0 likes