title:
Connectivity issue
(Post creation time:
09-28-2023 08:24 PM
)
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umesh30
Expert Level 2
09-29-2023 01:32 AM
in
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vatan2004
Active Level 4
09-29-2023 01:00 PM
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cs_member10
Moderator
09-29-2023 01:52 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, kindly perform the following steps to resolve your issue.
Forget the Network: Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
Restart the Router and Mobile Device.
Reset settings: Settings > General Management > Reset.
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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