‎Connectivity issue | Samsung Members Community

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smbz

Beginner Level 2

last edited

11-10-2023 01:35 PM

in

Galaxy A

I'm not getting 5G connectivity after the last software update. How can I resolve this issue

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goodthings
Expert Level 5
11-10-2023 01:39 PM

in

Galaxy A
My dear reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also restart your's device without any Sim in slots also interchange Sim in slots. Thanks.
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Sat7
Active Level 4
11-10-2023 02:15 PM

in

Galaxy A
Same problem with me in A54 for the last nearabout 6-7 days
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smbz
Beginner Level 2
11-10-2023 02:32 PM

in

Galaxy A
You can reset Network Settings of your device by following the below steps (may differ by model and Android version):

* Settings >General Management> Reset > Reset Network Settings > Reset Settings > Reset.

* Please restart your device & check if the issue is resolved.
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Sat7
Active Level 4
11-10-2023 02:42 PM

in

Galaxy A
Yes I am already performing this action and network problem solved
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Sat7
Active Level 4
11-10-2023 02:42 PM

in

Galaxy A
Yes I am already performing this action and network problem solved
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cs_member10
Moderator
11-15-2023 06:45 AM

in

Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern kindly visit this mentioned link to resolve your Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-connectivity/
Note: kindly contact your network service provider once to make sure there is no issue from their end.

How to use 5g in Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

In case the issue still persists, Kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support
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Connectivity issue

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