As per your concern, we would request you to kindly perform the following steps
1. The clear cache memory of a particular application: Tap on Settings> Tap on Apps > Now pick the app > Tap on Storage> Tap on Clear Cache.
2: Switch off your phone for a few minutes and then switch on and wait for a few minutes.
3: Update the App if available. Update software: Menu>apps>settings>software update>install.
4: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.
In case the issue still occurs. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application Open Samsung Members Application > Support> Tap on error report > Type your query > Send.
naveenbth
Active Level 2
09-19-2023 02:46 AM
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singhsanju
Active Level 3
09-19-2023 02:47 AM
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Fast_n_Curious
Expert Level 4
09-19-2023 03:10 AM
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1. Turn off wifi / mobile data
2. Open HDFC app
3. Once it shows login screen, turn on Wifi / data
4. Login.
singhsanju
Active Level 3
09-19-2023 05:28 AM
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Fast_n_Curious
Expert Level 4
09-19-2023 05:30 AM
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JARVISRishabH
Expert Level 5
09-19-2023 03:32 AM
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iamMUKESH
Active Level 10
09-19-2023 03:45 AM
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cs_member10
Moderator
09-19-2023 01:24 PM
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Dear Samsung member,
Greetings from Samsung customer support.
As per your concern, we would request you to kindly perform the following steps
1. The clear cache memory of a particular application:
Tap on Settings> Tap on Apps > Now pick the app > Tap on Storage> Tap on Clear Cache.
2: Switch off your phone for a few minutes and then switch on and wait for a few minutes.
3: Update the App if available. Update software: Menu>apps>settings>software update>install.
4: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.
In case the issue still occurs. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application Open Samsung Members Application > Support> Tap on error report > Type your query > Send.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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