‎secure folder not open | Samsung Members Community

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brarsaab

Active Level 1

last edited

03-15-2019 09:18 AM

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secure folder does not open ..? help pls

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lunaticfiend
Active Level 8
10-27-2017 05:09 PM

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Galaxy J
You seem to have tripped Knox. Did you root your phone or flashed something?
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lunaticfiend
Active Level 8
10-27-2017 05:49 PM

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Galaxy J
Knox counter is irreversible, once you trip it, you lose all applications secured by it. Flashing stock ROM again doesn't work as Knox counter is associated with the phone's motherboard.
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brarsaab
Active Level 1
10-28-2017 02:10 AM

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Galaxy J
any solution ?
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lunaticfiend
Active Level 8
10-28-2017 02:53 AM

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Galaxy J
Like I said it's not possible to reverse it as of today as the counter is associated with the motherboard of the phone
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admin_
Expert Level 5
10-28-2017 05:43 AM

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Galaxy J
Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
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