‎network connectivity | Samsung Members Community

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satyam123

Active Level 2

last edited

05-25-2018 08:22 AM

in

why in the samsung galaxy j7 prime have poor network connectivity than other company mobile phone......

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lovejeet
Active Level 6
05-25-2018 09:44 AM

in

Galaxy J
yeah
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AU
Anonymous User
Beginner Level 1
05-25-2018 02:06 PM

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Galaxy J
last update did this
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admin_
Expert Level 5
05-27-2018 08:25 AM

in

Galaxy J
We apologize for the network issue facing in the device. We would like to inform you that the issue you are experiencing may be due to the software glitch and can be fixed by the below steps:-

- Check by using any other SIM card.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Kindly go to settings >> General management >> Reset >> Reset network settings.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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