title:
network connectivity
(Post creation time:
03-21-2024 06:30 PM
)
257 Views
Related Content
network connectivity
. Galaxy J 05-25-2018 08:22 AM
network connectivity
. Galaxy J 09-11-2017 05:00 AM
Network connectivity
. Galaxy C 12-27-2018 05:36 PM
network connectivity problem
. Galaxy A 11-6-2020 02:10 PM
Network Connectivity Galaxy A50
. Galaxy A 11-5-2019 07:43 AM
goodthings
Expert Level 5
03-21-2024 06:34 PM
in
0 likes
goodthings
Expert Level 5
03-21-2024 06:35 PM
in
0 likes
cs_member10
Moderator
03-22-2024 03:17 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Kindly check the device in a different location/network coverage area.
Check device network mode settings: Settings> Connections> Mobile networks> network mode SIM1 or SIM2> Select network mode(set device network mode as 5G/LTE/3G/2G (auto connect) mode.).
Check network operator settings: Settings> Connections> Mobile networks>Network operators> Select automatically> OK> Registered on the network.
Note: We recommend setting device network operators as automatically.
Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.
Reset settings: Settings > General Management > Reset.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
0 likes