‎UNABLE TO RECEIVE SOFTWARE UPDATE ONLINE.

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SUMANTADAS

Active Level 5

last edited

08-11-2018 06:48 AM

in

Unable to receive an OTA update which was recently released on Galaxy j7 2016. I have to visit Samsung Service Cente and they have updated my phone via Smart Switch. But why my handset couldn't receive that OTA UPDATE online?? Pls suggest .

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HakeemSait
Active Level 6
08-11-2018 07:04 AM

in

Galaxy J
maybe already received latest updates..
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SUMANTADAS
Active Level 5
08-11-2018 07:56 AM

in

Galaxy J
then how that Service able to furthur update with the latest version?
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Murugavelvijay
Active Level 6
08-11-2018 07:47 AM

in

Galaxy J
Samsung service centre how many MB of update installed in your j7 2016 mobile
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SUMANTADAS
Active Level 5
08-11-2018 07:55 AM

in

Galaxy J
pls check the above screenshot
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SUMANTADAS
Active Level 5
08-11-2018 07:58 AM

in

Galaxy J
but that same update my handset was unable to receive. I don't know how was that possible
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AU
Anonymous User
Beginner Level 1
08-11-2018 09:16 AM

in

Galaxy J
happens sometimes. its better to update your device via smartswitch. however, if u update via normal way it uses less data. whereas if you update via smart switch it will consume around 2.5GB depending on device as well
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admin_
Expert Level 5
08-13-2018 07:21 AM

in

Galaxy J
Thank you for reaching out to the Samsung community! We would like to inform you that the latest binary version for the device Galaxy J7 2016 is J710FXXU5BRG5/J710FODD5BRG4/J710FXXU5BRE2/J710FXXU5BRG5. Please check and match the binary version of the device as provided.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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title:

UNABLE TO RECEIVE SOFTWARE UPDATE ONLINE.

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