title:
wifi problem
(Post creation time:
09-7-2020 05:43 PM
)
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P
PrabeshAdhikari
Active Level 9
I am facing problem in connecting to the wifi..sometimes if i sudden turn off wifi of device and turn it again,the device didn't recognizes it..i mean no signal is detected by device of my own home wifi.then i should click on add network and add it and then works.not all the time but sometimes i am facing it nowadays.(Note: wifi signal is good and the wifi is hidden..)
#galaxya50
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Moshiur
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cs-member13
Expert Level 4
09-8-2020 09:29 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve Wi-Fi issue kindly follow below given step:-
- Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for contacting Samsung.
Warm Regards,
Samsung Customer Support
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