‎wifi problem | Samsung Members Community

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keval3

Active Level 1

last edited

02-4-2020 05:37 AM

in

I face wifi and hotspot problem in samsung galaxy s9 plus how to restore.?

that is software problem or hardware problem how to know that?

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SliceSupport
Active Level 10
02-4-2020 07:15 AM

in

Galaxy S
hotspot has time based auto deactivation , set no time based auto deactivation ( never timeout )
in wifi cross check restricted network section
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Samsung_Support2
Expert Level 3
02-6-2020 03:44 AM

in

Galaxy S
Hi there,

In order to resolve the issue please perform the below steps:

WiFi Issue:

1- Reconnect the Wi-Fi.
2- Reset network settings (Scroll down notification panel > Settings > General Management > Reset > Reset network settings).
3- Check the mentioned issue in safe mode.
4- Perform Interactive checks through the Samsung Members app (Samsung Member > Get Help > Interactive checks > Wi-Fi).

Hotspot Issue:

-Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.

-Reset network settings (Scroll down notification panel >Settings >General Management >Reset >Reset network settings)

-Set no time based auto deactivation ( never timeout ) and in WiFi cross check restricted network section

For further assistance, register your concern in the Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members
K
keval3
Active Level 1
02-6-2020 12:49 PM

in

Galaxy S
I try all of that but still wifi & hotspot are not working
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