title:

secure folder picture automatically deleted

(Post creation time:  

01-2-2024 09:08 AM

)

1113 Views

A

aamerc

Beginner Level 2

last edited

 

01-2-2024 09:08 AM

 

in

 
 Photos from my secure folder has been deleted automatically after I updated my phone. Photos are not not even in the recycle bin. 
    • D

      DK_TheOnlyOne_F54

      Active Level 7

      01-2-2024 09:59 AM

       

      in

       
      It's really unfortunate

      0 likes

    • C

      cs_member10

      Moderator

      01-4-2024 01:07 PM

       

      in

       

      Dear Samsung Member,

      Greetings from Samsung Customer Support!

      As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

      To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

      Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

      Warm Regards,
      Samsung Customer Support

      0 likes

    • B

      bishalnath

      Beginner Level 2

      09-18-2024 07:54 PM

       

      in

       
      My all photo delete automatically from secure folder 📂

      0 likes