A. Wipe Cache Partition. Steps to perform. 1) Turn off the device.
(Connect with type C cable/type C earphone only for Android 11) OR IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect other mobile. 2) Press and hold the Volume Up key and the spower button. 3) When the Android logo displays, release all keys. 4) Press the Volume down key to navigate and select "Wipe cache partition". 5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System. 6) Press the Power key to restart the device.
And if still same issue persist then try these below steps;
B. Go to >Settings>General Management>Reset >Reset settings
C. Go to Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
(NOTE : Reset settings/ Reset App preferences, change all settings to default)
D. Go to settings >Accessibility >Visibility Enhancement >enable Remove Animation
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Ehsank
Expert Level 5
03-31-2021 11:55 AM
in
A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
(Connect with type C cable/type C earphone only for Android 11)
OR
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect other mobile.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
And if still same issue persist then try these below steps;
B. Go to >Settings>General Management>Reset >Reset settings
C. Go to Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
(NOTE : Reset settings/ Reset App preferences, change all settings to default)
D. Go to settings >Accessibility >Visibility Enhancement >enable Remove Animation
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Samsung_Support1
Moderator
04-5-2021 09:19 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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