title:
Use mibile data during calls does work
(Post creation time:
05-4-2020 10:12 AM
)
1142 Views
Tried to use mobile data during a voice call but it does not work. Tried after turning on/off the "use mobile data during call" option from setting but still same issue. So can't see any unknown caller information from truecaller as no internet while receiving a call. Anybody have any clue, how to fix this?
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khan69
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05-4-2020 02:30 PM
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Samsung_Support3
Moderator
05-8-2020 11:30 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Check device network mode settings
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.
2. Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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