‎Using mobile data during calls | Samsung Members Community

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umathran

Active Level 1

last edited

08-21-2020 01:40 PM

in

Galaxy S

This is regarding a bug I experienced while using mobile data during call on my Samsung S10e (Global version, India).

I was using mobile hotspot of SIM2 (which is my preferred SIM for mobile data). I received a call on SIM1. Even though in "Settings > Connections > Mobile networks > Use mobile data during calls" option was enabled, my devices stopped connecting to the Internet. Upon further inspection, I found that during call, SIM1 was being used for mobile data which had no data packs installed.

I suspect this is a bug which by mistake is using the SIM with call instead of the preferred SIM for mobile data.

Any help or update regarding the same would be highly appreciated. Thanks!

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Shri2754
Active Level 3
08-21-2020 01:54 PM

in

Galaxy S
this is not a bug,if u are using sim 1 for calling then sim 2 not active for incoming call or data and if calling from sim 2 then sim 1 not working for call or data.only same sim for calling and data working at a time.
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umathran
Active Level 1
08-21-2020 02:33 PM

in

Galaxy S
Gave this some thought. Makes sense. There should be a single set if trans-receiver for the purpose. So, probably having a data pack in other SIM should solve the problem. Or using SIM2 as default SIM for call.

Will check and accept the answer accordingly. Thanks!
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Samsung_Support5
Moderator
08-25-2020 01:09 PM

in

Galaxy S
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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Using mobile data during calls

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