title:

Secure folder issue

(Post creation time:  

09-29-2018 03:09 AM

)

410 Views

K

Kasun1317

Beginner Level 4

last edited

 

03-15-2019 03:14 PM

 

in

 
I cannot move out my files and images from the secure folder once we move to the secure folder frim the general gallery. Samsung is keeping our private data in their custody. Plz rectify this issue asap. I need to move out my files and images from the secure folder. After the latest update on app samsung vanished the option to do so.
Already i have sent mails to the samsung customer care they still mention that there is a option in secure folder to move out of secure folder. But it is false. No there is no option to do so.
Consider this as a major issue regarding our privacy. Address this issue asap.   

5474bd9d-80a8-493f-b033-d2de455cbe64.jpg


f85084e1-3742-4f1b-9e5e-2757a0efa0fa.jpg


    • S

      sanjumaheshwari143

      Active Level 3

      09-29-2018 03:12 AM

       

      in

       
      go to secure folder ~ My files - images - three dots- move out of secure folder
    • S

      Sam23plus

      Active Level 6

      09-29-2018 03:18 AM

       

      in

       
      first u need to enable secure folder from notification panel after that u can move ur files to secure folder.
    • K

      Kasun1317

      Beginner Level 4

      09-29-2018 03:27 AM

       

      in

       

      have you updated to the latest version. There is no option to find anything like move out of secure folder. can you guys send me some screenshots how to do so. ealrier it had that option but now vanished after new update

      0 likes

    • A

      admin_

      Expert Level 5

      10-3-2018 12:00 PM

       

      in

       
      Thank you for reaching out to the Samsung community! we would like to inform you that the images and videos can be move out of the secure folder from my files app. Open secure folder>>My files>>Search image and videos>>tap to select>>3 dot>>Move out of secure folder. Kindly once check for the gallery update from the galaxy app store and check for the option "Move out of secure folder".

      Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

      0 likes

    Related Content

    Secure folder issue

    Secure folder issue

    Secure folder issue

    Secure folder issue

    Secure folder issue