‎Fingerprint Scanner Problem In Samsung A31...

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JainilPrajapati

Active Level 1

last edited

06-26-2020 04:59 PM

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I bought a new phone Samsung A31 yesterday I have one problem with fingerprint scanner and in this phone 📱 fingerprint scanner is very slow 🐌...please fix this issue....

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M31user26
Active Level 5
06-27-2020 03:00 AM

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Galaxy A
why did u go for A31 ....m31 is better and has better camera quality with samoled display and on lower price than A31
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JainilPrajapati
Active Level 1
06-27-2020 07:12 PM

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Galaxy A
because m31 is becoming hot when having a havey load....or playing pubg ...
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Q7
Active Level 7
06-27-2020 07:40 AM

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Galaxy A
For me removing the cheap glass protector (the shop gave for free) worked. After that no issues. And under the screen fingerprint sensors are slower than the capacitive ones anyway. They didn't apply any plastic screen protector on the screen either. Remember, even the flagship phones like S series have the same issue. Let's hope that some future update makes it a bit faster.
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JainilPrajapati
Active Level 1
06-27-2020 07:13 PM

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Galaxy A
thank for your advice 🙏 ☺ 😊 it's working fine now...
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Q7
Active Level 7
06-28-2020 07:07 AM

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Galaxy A
@JainilPrajapati: Great to hear.
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navinmbnair
Active Level 6
06-28-2020 10:57 AM

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Galaxy A
Not available for A31 currently. Wait for sometime as its a new device.
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Samsung_Support3
Moderator
06-30-2020 05:23 PM

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Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1) To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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apnabhai
Beginner Level 2
08-6-2020 12:25 PM

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Galaxy A
my new phone a31 big problem fingerprints. please solve this problem
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pjh3
Beginner Level 2
09-10-2020 03:21 PM

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Galaxy A
finger scanner problem in samsung a31 any updates
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abinkannan
Beginner Level 2
10-9-2020 05:03 PM

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Galaxy A
yaah thats true the finger print scanner is very slow
what can I do for that
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HRishal
Beginner Level 3
10-12-2020 02:27 AM

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Galaxy A
I just bought a new phone Samsung A31 and when i set fingerprint as my lock screen... the sensor doesn't work.. and there was no dirt on my thumb! and still i am having issues on the fingerprint sensor! it is worse
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ZEESHANBUTT
Beginner Level 2
10-24-2020 07:56 AM

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Galaxy A
I have same issue, it works on 2nd or 3rd attempt and some time work it works at first attempt. even i found out that when Sun is bright A31 fail to recongize the fingerprint. Please give us some updat to fix this.
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title:

Fingerprint Scanner Problem In Samsung A31...

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