Fast Charging Bug Report

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, please follow the below troubleshooting steps:

Use a ''Genuine Samsung charger'' with your device
If you are using a non-genuine Samsung charger, check the device charging by using another Samsung genuine charger. (If available)

Note: We always recommend using a genuine Samsung charger for charging your device.

Check the physical condition of the USB cable
Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs, etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

Check charger functionality
Request you check the charger functionality with a different device or try to charge the same device with a different charger.

If different devices charge with the same charger:

It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung-approved charger.

Note: We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.

: If the device charging with a different charger:

It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.

If damage: The issue might be because of the damage hence we request you to visit the Samsung service center to get it replaced (Warranty not applicable).

If not damaged: We have tried all possible troubleshooting and the issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.

Check to charge

If the rating is 15W or above: Kindly try to charge the device in a non-inverter socket.
If You are using a normal socket: As a safety measure Fast charging may not support, you while you are using the device hence, request you to keep the device idle and check the charging performance.

Note: Kindly open Device Care from settings > Battery > Please tap on three dots (more options) at the top right-hand side > Please select settings > Enable fast cable charging.
For Android 11: Kindly open Device Care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

Charge the device in the switch condition

Kindly follow the standard charging procedure. i.e.; please charge the device in switch-off condition for a minimum of 10 minutes.
If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling, or visible damage).

If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery also request you to visit the service center immediately.

Turn off Wi-Fi, GPS, Bluetooth, etc.

Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them.
Please follow the below steps:
Step 1: On the home screen swipe down the notification panel.
Step 2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Close background running apps>Tap on the recent key and close the background running application.

Avoid usage of mobile phone during charging

Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.
Software update

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support