title:

Data Connection during calls

(Post creation time:  

11-26-2022 05:13 PM

)

518 Views

R

rajeshphadke

Active Level 4

last edited

 

11-26-2022 05:13 PM

 

in

 
Bug
When you are using data connection using secondary sim, call made or received stops data connection for the period of call. 
    • R

      rajeshphadke

      Active Level 4

      11-26-2022 05:54 PM

       

      in

       
      For clarity.. call made or received using primary sim and data connection gets suspended for secondary Sim during call..
      Weird thing noticed is, if auto switch data is enabled data for primary sim gets activated during call..

      0 likes

    • S

      sidiculous

      Active Level 7

      11-26-2022 08:46 PM

       

      in

       
      This is an LTE issue, not a bug. Samsung has released a workaround on some phones as in the screenshot. Until it hits your phone, I suggest you switch your secondary (non-data) SIM to 2G Only mode. This will stop the data switching. On the downside, call quality will drop, but on the upside, your signal strength will improve because operators have near perfect 2G coverage everywhere.

      Note, this will not work with Jio, as Jio does not have 2G. Only Airtel / Vi / BSNL do. Screenshot_20221127_021127_Call settings_1000022604_1669495287.jpg

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    • R

      rajeshphadke

      Active Level 4

      11-27-2022 10:00 AM

       

      in

       
      No. It is a bug.
      If my data is set to secondary sim and I make a call using my primary sim then it tries to switch data to primary sim, which is wrong. If I simply disable data switching then when I use primary sim for call data on secondary sim gets suspended.

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    • C

      cs_member8

      Moderator

      12-7-2022 11:38 AM

       

      in

       

      Dear Samsung Member,

      Greetings from Samsung Customer Support!

      We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-connectivity/

      In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

      Thank you for writing to Samsung.

      Warm Regards,
      Samsung Customer Support

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