title:
Camera app crashes in A71
(Post creation time:
08-8-2020 09:08 PM
)
1569 Views
The shutter speed problem in the Pro section of the Camera app in Galaxy A71 is faced by all users who have updated the phone to One Ui 2.1 through OTA updates.
People getting one ui 2.1 out of the box for new Galaxy A71 has no issues in the camera app.
The camera app crashes with a warning when shot at beyond 0.5sec (1sec or 2sec) in the pro mode.
Also do bring back 64mp(3:4) in the pro mode as it was before in one ui 2.0
Samsung, please do fix these problems in the Camera app as soon as possible.
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DarshanChatterjee
Expert Level 5
08-9-2020 04:14 AM
in
Debojit02
Active Level 5
08-9-2020 06:51 AM
in
everyone share or post about the issue so that Samsung takes the bug into consideration and solves it soon.
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DarshanChatterjee
Expert Level 5
08-9-2020 06:58 AM
in
iamiceparticle
Expert Level 5
08-9-2020 04:46 AM
in
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Debojit02
Active Level 5
08-9-2020 06:50 AM
in
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iamiceparticle
Expert Level 5
08-9-2020 07:00 AM
in
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Debojit02
Active Level 5
08-9-2020 07:05 AM
in
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iamiceparticle
Expert Level 5
08-9-2020 07:12 AM
in
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cs-member13
Expert Level 4
08-11-2020 08:49 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and perform following methods to resolve the Camera issue:-
1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).
2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
Debojit02
Active Level 5
08-11-2020 09:37 AM
in
The problem lies in the One Ui 2.1 update that has been done recently, after which the problem has started.
Please do the needful and fix the Problems in camera as soon as possible in the next update.
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iamiceparticle
Expert Level 5
08-12-2020 07:18 PM
in
Check with your friend having A71,whether he has this feature or not?
Switch camera while recording.
Refer this link for details.
https://r2.community.samsung.com/t5/Galaxy-A/A71-missing-feature-switch-camera-while-recording-as-per-samsung/td-p/5161242
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Sandzz
Active Level 1
08-13-2020 07:22 AM
in
Samsung,
Facing same issue on my A71 even after clearing cache etc. Camera failed message comes every time I try to take oicture in Pro mode at 1sec shutter speed.Kindly help.
Brgds,
Capt Sandeep Sandhu
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lex004
Active Level 1
08-27-2020 04:33 PM
in
am also having the same issues.
Debojit02
Active Level 5
08-27-2020 06:02 PM
in
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lex004
Active Level 1
09-11-2020 04:43 PM
in
got a failed response from Samsung, i guess they really dont care about the A71 device
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