‎Bluetooth connectivity issue | Samsung Members Community

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PKKundu

Active Level 9

last edited

10-1-2020 03:43 PM

in

Galaxy A

Having bluetooth connectivity issues with tws on my A50 just after the 1 August update.

At first I thought it was my tws issue but later on I found that the tws is working fine with other Galaxy phones except the A50.

Whenever I pause or turn of the music or end the call within 20/30 seconds the tws disconnected.

Does anybody have any such problem or any one have any solution?

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Ehsank
Expert Level 5
10-1-2020 04:13 PM

in

Galaxy A
do these steps one by one

1. Unpair all Bluetooth devices which were connected earlier

Again turn on Bluetooth> Scan> Tap on the Bluetooth device

If not worked then

2. Please follow these instructions here > Settings > Apps > Show System Apps > Bluetooth Share / Bluetooth Test > Storage > Clear cache/data.

After even not worked then

3. Reset network settings >Settings>General Management>Reset >Reset network settings)
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Ehsank
Expert Level 5
10-1-2020 04:41 PM

in

Galaxy A
and if my given settings/comments will work for you then you can accept as solution by CLICKING on 3DOT at my comment
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amankm
Active Level 1
10-2-2020 06:20 AM

in

Galaxy A
yes i have the similar problem...when the bluetooth is on the call automatically disconnect after some seconds...if the bluetooth is off no problem....and i am using a50...even when the bluetooth is not connected and its on the call drop happens
and i did the things you mentioned above...its not solved
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Samsung_Support3
Moderator
10-5-2020 06:15 PM

in

Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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title:

Bluetooth connectivity issue

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