‎A71 Camera issue | Samsung Members Community

D

DarshanChatterjee

Expert Level 5

last edited

07-24-2020 06:00 PM

in

I was testing my default camera app in my device Galaxy A71. I noticed a major issue with the shutterspeed when I switched into pro mode. When I set the shutterspeed below 1s the camera app worked fine. But when I set the shutterspeed about 1s or above it , at the time of capture camera app crashed automatically. I asked the helpline for this issue and I send them some proofs what issue I'm facing, they said it's my problem only and they asked me to do few steps:

-To switch the phone in Safe mode

-To reset the camera app setting

-To clear the cache of the app

-To factory reset my phone

-To visit the service centre

But now I get to know that many of the users of A71 are facing same problem. I don't know why Samsung is misguiding their users. #Samsung should fix this issue as soon as possible.

AU
Anonymous User
Beginner Level 1
07-24-2020 06:03 PM

in

Galaxy A
bro same issue is there in most of A71 devices....next security updates will solved it 🙂 it's built-in software bug
D
DarshanChatterjee
Expert Level 5
07-24-2020 06:22 PM

in

Galaxy A
Hope so. But they are pushing late updates for A71. Once in 3 month. So. Have to wait a long for the issue to be solved.
AU
Anonymous User
Beginner Level 1
07-24-2020 06:24 PM

in

Galaxy A
yes have to wait little
J
Jodees28
Beginner Level 2
10-3-2020 08:36 PM

in

Galaxy A
I am having same issue
0 likes
A
Aashish
Expert Level 5
07-25-2020 03:57 AM

in

Galaxy A
The update to fix it will come soon bro, it won't take 3 months.
R
Rsreddy
Active Level 6
07-25-2020 01:08 PM

in

Galaxy A
yes brother mostly fixed in next update
N
Natsirt09
Beginner Level 2
07-26-2020 06:54 AM

in

Galaxy A
I am also experiencing the same kind of issue. I have tried all the possible troubleshooting methods but none worked😆 The last resort that was recommended is to do a hard reset but I don't want to do it so I'll just wait for the next software update😁.
D
DarshanChatterjee
Expert Level 5
07-26-2020 07:03 AM

in

Galaxy A
😄😄 I also didn't reset my handset. I asked them that may be it's a software glitch. But they denied to accept that.
0 likes
CM
cs-member13
Expert Level 4
07-28-2020 10:26 AM

in

Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
0 likes
D
DarshanChatterjee
Expert Level 5
07-28-2020 10:29 AM

in

Galaxy A
Done. But not just mine. Try to resolve it for every A71 devices.
0 likes
S
sunjaey99
Active Level 3
07-30-2020 04:19 AM

in

Galaxy A
I am also facing same. It is a software bug but Samsung team is not accepting it as a bug.
J
JaredM
Beginner Level 2
03-28-2021 07:10 AM

in

Galaxy A
Is anyone still having this issue?

My shutter speed is still inconsistently slow and the quality looks quite **bleep** at times
0 likes
R
Rajox
Active Level 1
04-1-2021 03:31 AM

in

Galaxy A
After latest software update camera is blurry and not sharp
0 likes

title:

A71 Camera issue

Related Content