title:

A71 mic issue

(Post creation time:  

03-18-2023 06:10 م

)

465 المشاهدات

MM

Moaaz-Mohammed

Active Level 3

آخر تعديل

 

03-18-2023 06:10 م

 

in

 
The mic sometimes doesn't work so I restart the device to make it work again then it works for a while and got the same issue again..
If anybody knows what to do to make it normal again ?
    • AE

      Amira-elnagar

      Moderator

      03-20-2023 11:00 ص

       

      in

       

      Moaaz-Mohammed

      Hello. I’m Amira, Samsung Moderator
      Thank you for asking the question
      We wish you a happy day
      Based on your inquiry regarding the update

      In regards to your query, kindly follow the below steps:
      Phone dial > *#0283#
      Select ‘RCV~’ and say ‘hello’ via main microphone. Check if it’s listened through receiver. 
      Select ‘SPK~’ and say ‘hello’ via sub microphone. Check if it’s listened through speaker.
      If there is no issue during the test, we recommend that you perform a factory data reset to resolve this issue using the steps below:-

      Launch the Settings app and tap General management → Reset → Factory data reset →
      RESET → DELETE ALL.

      Ensure all user data is backed up using smart switch 
      from the link below and then use the backup tool to create a data backup 
      http://www.samsung.com/eg/support/smartswitch/

      If you have any other question, can you explain it to us
      We are  at your service always
      Thanks for your time

      MM

      Moaaz-Mohammed

      Active Level 3

      03-20-2023 02:05 م

       

      in

       
      Thank you for answering ,Amira
      I will try that

      0 إعجابات

      AE

      Amira-elnagar

      Moderator

      03-21-2023 02:38 م

       

      in

       

      Moaaz-Mohammed

      it's always our pleasure to help you ineeded🤩

      B

      BoodyAhmed

      Active Level 4

      05-3-2023 04:29 ص

       

      in

       
      اي النتيجة؟

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