Watch9 44m has stopped tracking steps since recent update.
Thought my step count was tracking low, but turns out the watch isn't tracking steps at all, and my daily step count was just those recorded when my phone was on me.
-Diagnostics all check out fine
-I have forced stopped and cleared cache of Samsung Health app, amd biosensor app + reboot
-If you activate an excercise (eg walking excercise) on the watch, it will accurately count the steps for the exercise routine, but it doesn't roll them into daily step count, or weekly step count roll up.
-I have confirmed all permissions and enablements (just in case the update knocked one out), and everything enabled.
I asked AI to search socials for similar, and it found multiple identical concerns stemming from the update with no resolution. I did find one user post here from late August. Samsung needs a patch for this.
Not sure how many users affected. If you are in the habit of carrying your phone around with you everywhere, then it's not very obvious. You can test yours by opening the samsung health step tracker on the watch and take some paces.
Jetsgirl1959
Expert Level 2
2026/09/15 02:13 AM
in
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Zolten
Moderator
2026/09/15 01:44 PM
in
ÂHello Fatwa,
Thank you for reaching out to Samsung Canada Community. We understand how inconvenient it is to have your daily activity tracking interrupted, especially after completing troubleshooting steps like clearing caches and verifying permissions, only to find that workout steps aren't rolling over into your main tally.
Please check you Direct Message inbox.
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Fatwa
Expert Level 1
2026/09/15 03:36 PM
in
ÂImage two - is expanding that walk excercise to reveal that 3172 steps were taken for that session.
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DvdM
Beginner Level 3
2026/09/17 10:54 AM
in
ÂThe same problem with my Ultra2 for already more than 3 weeks.
It is an absolute disgrace!
Fatwa
Expert Level 1
2026/09/17 01:43 PM
in
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Fatwa
Expert Level 1
2026/09/18 06:49 PM
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DvdM
Beginner Level 3
2026/09/21 09:32 AM
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ÂHi Fatwa,
No improvement at all! The problem remains.
user_4b547a
Not applicable
2026/09/17 08:54 PM
in
ÂI've got the same issue. I've also gone through all the troubleshooting steps with no luck.
Have you tried contacting Samsung support about this?
Fatwa
Expert Level 1
2026/09/17 11:24 PM
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ÂHere is the link if it happens to work for someone else
https://www.apps-support-samsung.com/
user_4b547a
Not applicable
2026/09/18 10:45 AM
in
ÂThank you! That link returns a 403 error for me.
I've contacted the support, but haven't heard back yet. I wonder whether doing a factory reset on the watch and blocking auto updates might be the way to go.
Fatwa
Expert Level 1
2026/09/21 11:12 AM
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OP95
Beginner Level 2
2026/09/25 02:14 PM
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ÂFatwa
Expert Level 1
2026/09/25 02:29 PM
in
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OP95
Beginner Level 2
2026/09/25 02:39 PM
in
ÂAlso the link u shared above didn't work for me either.
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Members_ezSgPxE
Beginner Level 3
2026/10/8 11:51 AM
in
ÂI have the exactly same problem, I don't know wat to do anymore âčïž
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Fatwa
Expert Level 1
2026/10/9 01:47 AM
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StiveG
Beginner Level 2
2026/10/12 10:53 AM
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ÂSame for me. Not counting steps anymore but walk mode works. Galaxy 9 is a disappointing watch so far. Cannot use all functions on my android phone (Sonim) because they locked some for Samsung only phones, the battery drain fast and now the steps...
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Jessgoodielflores
Beginner Level 2
2026/10/28 01:02 PM
in
ÂThis is happening to me right now. I have tried everything and its still not working. And I been fighting with Samsung. I traded in my watch 7 for the watch 9 because it was supposed to be better and its not. I guess I should have just kept my watch 7. I hope they fix it soon. I will be calling Samsung again today and letting them know again.
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Fatwa
Expert Level 1
2026/10/30 03:09 AM
in
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