Original topic:
paying for Samsung tech support
(Post creation time:
2026/09/15 11:16 PM
)
264 Views
C
cvx
Active Level 3
hi,
has anyone had the experience of being asked to pay $5 for Samsung tech support through a third party website called JustAnswer, where they then also charge you $90 for a recurring monthly membership fee?
this happened to me yesterday. the chatbot handling my issue (no direct phone support available any longer) asked me to pay $5 with no mention of the additional $90 charge. it was only after i gave my credit card information that the chat bot mentioned the $90. i thought that was fraudulent, plain and simple!
has Samsung stooped so low as to use a company that scams its customers? is free tech support no longer available?
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RedDogRabbit
Expert Level 5
2026/09/15 11:48 PM
in
Just Answer is not associated with Samsung Canada in any way.
Haisley
Moderator
2026/09/16 09:58 PM
in
Hi cvx,
You can reach our technical support team at 1-800-SAMSUNG (1-800-726-7864). Operating hours are Monday through Sunday from 9:00 AM to 9:00 PM ET.
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cvx
Active Level 3
2026/09/18 12:32 AM
in
gone are the days when you could right away speak to an agent in Mexico or wherever they were, they knew their stuff
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Haisley
Moderator
2026/09/18 09:16 PM
in
cvx, We are sorry for the inconvenience and disappointment caused by the limited voice support hours (9:00 AM to 6:00 PM) and the hurdle of having to navigate chat or schedule a callback. Support experiences should be seamless and accessible when you need them most, and we truly value your feedback about wanting that direct, knowledgeable assistance back.
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