Original topic:
Horrible experience
(Post creation time:
2026/05/23 04:10 AM
)
366 Views
D
dharmik212
Active Level 1
I’m sharing this here because internal support channels have not resolved the issue yet.
I ordered a Samsung monitor from the official Samsung India online store on 18 April 2026. Delivery was promised for 28 April but was delayed and finally completed on 5 May after multiple follow-ups.
The product arrived in unacceptable condition — heavily damaged outer packaging with tears and holes, and the monitor was visibly exposed through the box. We did not open the package and immediately raised a replacement request with photographic evidence.
Despite repeated follow-ups, there has been no proper resolution or update.
I request @SamsungIndia to urgently escalate this case and provide a clear resolution path.
Order details and complaint reference can be shared if required.
0 likes
Related Content
Ask Andres Vidoza your Galaxy Z Fold8 Ultra questions!
in Galaxy Z 2026/11/3 06:24 PM
Curent time change
in Galaxy S 2026/11/2 04:42 PM
Have you tried a Samsung Fold/Flip today?
in Galaxy Z 2026/10/29 07:57 PM
Tab A9+, absolutely terrible
in Tablets 2025/12/28 05:59 PM
RedDogRabbit
Expert Level 5
2026/05/23 05:48 AM
in
This is Samsung Members Canada, you should contact Samsung Members India.
Haisley
Moderator
2026/06/12 11:15 PM
in
We’re sorry to hear that you’ve already contacted support and provided your details but haven’t received a resolution yet. We empathize with the frustration this may cause.
May we kindly ask what feedback or response you received from their team regarding the situation? Since your device was purchased through Samsung India, they should be the primary point of contact to assist you further and ensure the matter is resolved appropriately.
0 likes
dharmik212
Active Level 1
2026/06/12 11:32 PM
in
0 likes
Haisley
Moderator
2026/06/12 11:40 PM
in
Thanks for sharing the screenshot with us, dharmik212
0 likes