‎Apps crashing after recent update | Samsung Canada Community

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MetMom1980

Active Level 1

last edited

2026/04/9 07:50 AM

in

An update automatically installed on my phone on 4/7/2026. Several of my apps just shut down randomly when I try to use them. I have tried clearing my cache, restarting my phone, and was going to uninstall the update but it says, "After updating, you will not be able to downgrade to the old software because of updates to the security policy." I need a fix for this, because at this point my phone is no longer usable and I need it for work.

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Zolten
Moderator
2026/04/9 05:43 PM

in

Galaxy J
Hello MetMom1980,

Thank you for reaching out to Samsung community regarding the issues you are experiencing after the recent software update on your device. We are really apologize for the inconvenience

Please note that once a software update has been installed, it cannot be downgraded due to important security policy changes. However, there are several troubleshooting steps you can try:

Ensure all apps are updated to their latest versions via the Galaxy Store and Google Play Store. Compatibility issues can cause apps to close unexpectedly.

Check for any additional updates in Settings > Software update > Download and install. Samsung often releases patches to address issues after major updates.
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rigsmom
Beginner Level 4
2026/04/18 06:19 PM

in

Galaxy J
I am having the same issue after the latest Samsung update. I have checked for affected apps such as Words With Friends, cleard the cache and data, and even uninstalled and reinstalled the app. Nothing has helped.

Original topic:

Apps crashing after recent update

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