Unresolved issue;

Its been eights weeks now since I reported to Samsung that my fridge, that I had bought in late April this year is not cooling as it should. The food is spoilt and I had to trash and count my loss. I expected a quick resolution as Samsung prides itself for quality and efficiency but this is just an advertisement. I was asked to wait for the technician as the appliance is still under manufacturers warranty. Sure enough a technician came, said it was the motherboard and he would have to order for it. Two weeks later, with no word from Samsung after repeated calls, the tech guy came and fixed and said everything is ok. But the fridge never came back to life. A call to the tech guys resulted to another week of waiting only to be told the compressor is spoilt and I have to continue paying for buying from Samsung. Another waiting period. A call to customer service was a waste of time as the issue cannot be escalated any further. No supervisor, no solution.