title:
Bixby not loading
(Post creation time:
Wednesday, March 22nd, 2023 06:59 AM
)
895 Views
S
Steamy1
Active Level 1
I have recently begun having a problem in that Bixby will not communicate. When I press the Voice Assistant button one of the following messages appear :-
"I'm pulling that up right now"
"Ok, it's loading now. Hold on a bit"
"Ok, it's loading"
"Ok, it's loading, please hang on"
"It's loading, we're almost there"
I can go away for a period of time and retry with the same response.
I have gone through the 'E' manual and cannot find a solution.
Is there anyone out there that may be able to assist?
Thanks Steamy1
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Troubadour
Expert Level 2
Thursday, March 23rd, 2023 07:12 AM
in
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SamsungClaudette
Community Manager
Thursday, March 23rd, 2023 10:26 PM
in
Hey @
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SamsungClaudette
Community Manager
Thursday, March 23rd, 2023 10:28 PM
in
Hey @
Could you please refer to @
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ksomboon
Beginner Level 2
Friday, April 7th, 2023 07:10 AM
in
I am having the exact same issue.
I tried to look for solutions online and can only find the solution as suggested below which is “clearing cache” but when I go to Settings > General > Bixby Voice Settings all I get is the message “We are currently experiencing technical difficulties, please try again later” - I can’t seem to resolve this issue.
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SamsungClaudette
Community Manager
Tuesday, April 11th, 2023 03:37 AM
in
Hey @
I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind Regards,
SamsungClaudette
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