‎Smart switch not restoring | Samsung SEAO Community

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benmac1

Beginner Level 2

last edited

Thursday, September 9th, 2021 02:48 PM

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Samsung Smart Switch

Hi all,

I downloaded smartswitch for the first time, to backup a Note 8, to laptop, then reset my phone, once reset, I ran smartswitch on laptop, to restore back to same mobile, however the restore feature on smartswitch does not recognised the backed up files, (I have uninstalled & re-installed smartswitch on both mobile & laptop), still cannot restore..

Any help / ideas appreciated

Ben

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wingardiumleviosa
Active Level 5
Sunday, September 12th, 2021 10:48 PM

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Samsung Smart Switch
Hey mate, sounds like your backup failed or uninstalling smart switch on your laptop removed the backup...
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benmac1
Beginner Level 2
Monday, September 13th, 2021 12:24 AM

in

Samsung Smart Switch
Hi Wingardiumleviosa, thanks for your responce, it " seemed" to backup ok, there are files in the default location, but the restore option doesnt seem to recognise the backed up files, the uninstall and reinstall didn't seem to affect the original backed up files...
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title:

Smart switch not restoring

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