title:
Mulitple Smart Switch problems
(Post creation time:
Thursday, April 14th, 2022 02:48 AM
)
2945 Views
T
TeeC
Active Level 3
I used Samsung Smart Switch to migrate from my old S21 Ultra to my S22 Ultra, only to find that it's not so "Smart":
1. A whole bunch of old photos and videos have seemingly had the dates modified so that they now show up in Recent in Samsung Gallery, but some of them are many years old. Why has Smart Switch now jumbled up all my pictures, videos etc?
2. Internet Shortcuts on my home screen have lost all their associated data and now just open the browser instead of the URL. How has Smart Switch not copied this data?
3. Most of my app settings don't actually get copied across; e.g:
- GMail signatures are non existent
- configuration settings for LastPass
- apps (like AllHomes) think they've never been opened before
- almost EVERY app needs to be signed into again, which means you don't get notifications from those apps until you sign into every app on your phone.
- My default launcher isn't enabled as default.
- My default keyboard is enabled as default.
- All my default camera settings are lost.
Users spend hours, years even fine tuning their devices to fit them just right, and when they get a new phone they have to try and remeber every customisation they had done to get it back they way they wanted. I can't belive Smart Switch has been around this long and still is so poorly implemented, and that Samsung have the audacity to call it Smart.
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SamsungLaura
Moderator
Thursday, April 14th, 2022 07:06 AM
in
Hi @TeeC, thanks for your feedback. In regard to Smart Switch not transferring app data, this is due to security and certain apps having the data backed up in their own encrypted systems. An example would be WhatsApp chats being encrypted by WhatsApp thus Smart Switch cannot access and copy this over.
For specific app data, I recommend backing up important data such as game progress or log in information to the relevant service before logging in on your new device.
In regard to your device settings not transferring across, I suggest trying Smart Switch again when only selecting 'Settings' to see if this resolves your issue.
SamsungLaura
Moderator
Friday, April 29th, 2022 05:50 AM
in
Hi @TeeC, I can see you also sent these items through as a query to our error reports team. From here, I can see that our team requested further details in order to better understand and escalate your claim.
To view this response, please check your notifications in the Members app.
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KennyGLV
Beginner Level 2
Thursday, June 2nd, 2022 05:47 PM
in
How about an answer for the rest of us who are suffering from the SmartSwitch inadequacies ? Basically, many of us want a simple clone of EVERYTHING in order to migrate smoothly.
SamsungLaura
Moderator
Friday, June 3rd, 2022 03:48 AM
in
Hi @KennyGLV, as mentioned above, Smart Switch copies over most things except for specific account-related data due to privacy.
E.g it will not transfer and log into your bank account details or social media accounts such as WhatsApp.
If you are having issues with other areas of Smart Switch, I suggest sending through an error report for this to be escalated to our research and development team.
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
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RosenRosen
Active Level 1
Wednesday, November 22nd, 2023 02:42 AM
in
I'm missing many of the same things and when you ask at a store or talk to support they say smart switch transfers everything as if it clones your phone - it doesn't you have to spend hours going into each app to set it up. ***!
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