‎Split screen | Samsung SEAO Community

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Chrishenry1

Beginner Level 2

last edited

Saturday, May 7th, 2022 02:16 AM

in

My 5 month old fold 3 screen has split directly where it folds and the screen no longer works, .apparently this is not covered by warranty so basically I have a $2000 debt for something I can’t use or face a repair bill of $500…..apparently this is a known issue with the phone however some how I am at fault…..has anyone else been in the same position…I am absolutely disgusted with how this situation has been handled….

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ASH8
Active Level 6
Saturday, May 7th, 2022 03:08 AM

in

Galaxy Z
Really???

If this was a brand new device then Australian consumer law would protect you. Samsung must renew or replace.
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Troubadour
Expert Level 2
Saturday, May 7th, 2022 04:08 AM

in

Galaxy Z
Check with your State Consumer Affairs - it may be covered by government warranty provisions (not fit for purpose) in spite of their denial. Read posts on this site, recent, for someone else's case. Take to TIO TIO will require evidence of consultation first). Think about guerilla action, take to Facebook but avoid defamation.
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SamsungLaura
Moderator
Monday, May 9th, 2022 08:26 AM

in

Galaxy Z
Hi @Chrishenry1, is your device currently with our service centre? If so, I suggest sending through an email with the below details for this to be looked into.

To: members.au@samsung.com

Subject: SamsungLaura - Z Fold3

Detail: Full name, phone number, delivery address, service reference number, proof of purchase, device IMEI
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Split screen

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