title:
Random Split screen zoom?
(Post creation time:
Saturday, March 1st, 2025 09:14 AM
)
415 Views
Members_E4ewzbY
Active Level 1
Is anyone able to explain what this is and how it happens and how to stop it happening? Brand new S25+ only did smart switch from my old S21 yesterday.
The screen splits down the middle and magnifies itself, zoom in zoom out don't work, i can't touch untouch to fix it. The only way is to lock the screen and unlock teh phone again to force the screen to redraw. It happens randomly while being used, and sometime randomly on its own just sitting on the desk. I don't have any way to specifically trigger it. It's not accessibility zoom as that has a blue border and you can exit that and i have that disabled anyway.
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Protonumus
Expert Level 2
Saturday, March 1st, 2025 10:58 AM
in
Try a factory reset. This will refresh the software.
If the issue continues, then the screen or frame will need replacement.
This will be under warranty hardware fault.
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Members_E4ewzbY
Active Level 1
Saturday, March 1st, 2025 10:08 PM
in
yeah tried that
https://eu.community.samsung.com/t5/galaxy-s25-series/screen-layout-issues-with-several-apps-on-s25/td-p/11706809
looks like they have something similar random screen zoom
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Members_E4ewzbY
Active Level 1
Saturday, March 1st, 2025 10:54 PM
in
after factory reset
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Members_E4ewzbY
Active Level 1
Sunday, March 2nd, 2025 08:10 AM
in
even got it in the power on after a factory reset... without anything applied, am reaching out to samsung for replacement lets see what they say.
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SamsungSonny
Community Manager
Sunday, March 2nd, 2025 11:37 PM
in
Hello @
Could you please send through an error report through Samsung Members?
Here are the steps down below:
https://www.samsung.com/au/support/mobile-devices/raising-an-error-report-via-samsung-members/
One of our technicians will look into this and provide support for you.
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