title:

S26 Issue Loading Apps

(Post creation time:  

Sunday, April 12th, 2026 02:06 AM

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Members_pv2siwF

Beginner Level 2

last edited

 

Sunday, April 12th, 2026 02:06 AM

 

in

 

I recently bought the S26 Ultra and am consistently having problems with apps not loading content after launch or taking an excessively long time time. It Doesn't matter what time of internet connection I am connected to or whether the app requires an internet connection at all. It's across a range of apps, third party and built in. All apps are up to date and so is phone software. Clearing storage/cache doesn't help and neither does uninstalling/reinstalling the apps. I have not had this type of issue on any of my previous Ultra series.

    • P

      Sunday, April 12th, 2026 02:42 AM

       

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      Hi there. Did you setup the new phone with smart switch? If so, there might have been a corrupt file or unsupported app in the old phone.

      At this stage, I would personally factory reset the phone and try again (I know that's a pain but this is what I would do). Other than that, maybe someone else has other suggestions.
      F

      Froglette

      Expert Level 5

      Sunday, April 12th, 2026 04:04 AM

       

      in

       
      Unfortunately, factory reset no longer rids a device of malware or viruses. Maybe some of the older ones but not the newest more sophisticated ones. Best way yo avoid these corruptions is to not transfer data from old phone to new in any way. These days, even backups can be corrupted and passed on.

      0 likes

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      Mikey09876

      Active Level 1

      Tuesday, April 14th, 2026 12:22 PM

       

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      Its ridiculous how easy its getting for you privacy to be flaunted. But.... thats probably the point of it isnt it samsung. No privacy for anyone anymore.
      I will definitely never buy another Samsung product again. The only reason i gave this S23 ultra a go was for Astrophotography. Theres much better out there now for cheaper than the S26 Ultra.
      Goodbye Samsung

      0 likes

    • T

      Troubadour

      Expert Level 2

      Sunday, April 12th, 2026 03:51 AM

       

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      Does this typically apply at one place (like home)?. If so this may be poor reception. To check this load an app called Aus Phone Towers and learn its quirks (hidden left menu). Note that when Wi-fi calling is enabled (Google, for instance, Telstra wi-fi calling and enable it if not enabled - this only relates to phone calls and messages). Coloured dot on map when ticked opens up the details for your closest tower on whatever settings you have selected, e.g. 4G or 5G, etc. showing range to tower, frequencies. There is one setting in your phone to indicate preference for cell tower or wi-fi network for downloading. One might be a lot slower than the other.

      5G covers a smaller radius than 4G and if iffy may be switching from one to the other causing delays, or the connection may be poor enough that it is repeatedly re-submitting data resulting in an apparent good connection but slowed by repetition. Ideally set to 4G in Network settings to get a slower but more reliable connection.

      Quite a lot of problems with S26 Ultra, to find more solutions look in Google for "Advanced Search" and play with phrases like Phone, problems S26U or just Samsung. In advanced settings limit domain to samsung.com.au to limit to Australian hits on that site, or select country Australia which adds in more hits but still limited to Australia. Note very new purchases takes some days to settle down due to background updating of apps after phone was manufactured.
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      Froglette

      Expert Level 5

      Sunday, April 12th, 2026 09:20 AM

       

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      A couple new features. Yes. How many updates can A new release phone get? If it's many in a few short months one would assume bug fixes. I see where you're coming from. But I tried and decided not to buy. To me it was a let down. I expected much more. Each to their own.

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      J

      Sunday, April 12th, 2026 09:30 AM

       

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      Its the standard monthly security patches that every samsung phone gets. For my self going from the 23 ultra to the 26 ultra there is a substantial about of difference
      F

      Froglette

      Expert Level 5

      Sunday, April 12th, 2026 09:40 AM

       

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      Not much from 25 ultra. Few gimmicky additions and so forth. Enjoy your phone.

      0 likes

    • B

      Breewastaken

      Active Level 7

      Sunday, April 12th, 2026 12:48 PM

       

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      Same with my s25u apps take to long to load, or it freezes have way thru

      0 likes

    • S

      SamsungSonny

      Community Manager

      Wednesday, April 15th, 2026 01:57 AM

       

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      Hi @Members_pv2siwF,

      Sorry to hear that you've been having trouble with your new device.

      The information that @Troubadour provided above provides some good troubleshooting for the device, and if you could answer the questions that he has made, that would allow us to further help with the issues.

      You can also send us an Error Report via the Samsung Members app, and our Technical Team can advise further.

      Below is a link with steps on how to raise an Error Report:
      https://r1.community.samsung.com/t5/tips-tricks/raising-an-error-report-via-samsung-members-app/td-p/34654650

      Warm regards,
      Samsung Sonny

      0 likes

    • A

      andyellen

      Beginner Level 2

      Friday, September 25th, 2026 09:24 PM

       

      in

       

      I was having the same issue. I called up my carrier, who consumer cellular, And they told me that my Mobile data on their end was off. They enabled it, and everything came back right.

      Note that this happened when had consumed cellular enable an unlocked phone that I purchased.

      0 likes

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