‎22Ultra Loading issues | Samsung SEAO Community

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dee2mcm

Active Level 1

last edited

Monday, August 22nd, 2022 02:35 AM

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Am I the only 1 experiencing ongoing issues with Loading apps on this phone. I was told it's internet issues, yet I place my Sim card in another more older style phone and it runs well. I feel so defeated with this handset. 😞 I'm so loyal to Samsung it kills I'm considering Apple 🤢

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_nok_
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Monday, August 22nd, 2022 03:55 AM

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Discussion
One of the main culprit for me before is the ram plus. If you are using it, set it to lowest available. Yes, samsung suggests to use it, but the built-in ram is enough for S22U.
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Manue12
Active Level 9
Monday, August 22nd, 2022 04:14 AM

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Discussion
Also maybe clear the recent apps and check if you're running out of storage.
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dee2mcm
Active Level 1
Monday, August 22nd, 2022 04:21 AM

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Discussion
Okay so I've cleared most to free up data and I'm trying to figure out Ram storage
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Dolgogi
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Monday, August 22nd, 2022 05:52 AM

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Discussion
@dee2mcm if the suggestions by @NameX13 don't help, please send an error log to Samsung.

To send an error log:
Samsung Members app > Support> Error reports > Application > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

The other thing you could try is a factory reset.
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dee2mcm
Active Level 1
Monday, August 22nd, 2022 05:59 AM

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Discussion
I have done this too. It freezes while trying to log the error.. it's funny.
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SamsungLaura
Moderator
Tuesday, August 23rd, 2022 06:36 AM

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Discussion
Hi @dee2mcm, that is very strange. If you are unable to send through an error log, and have tried resetting your device, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

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dee2mcm
Active Level 1
Tuesday, August 23rd, 2022 06:53 AM

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Discussion
Thank you. I have managed to log a job. So hopefully they look onto this also I have already sent this in an came up with nothing wrong with handset. I will continue to try logging each error
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Scoundrel
Active Level 3
Thursday, August 25th, 2022 06:02 PM

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Discussion
Same issues. Phones a laggy **bleep**. Dunno whether it was out the box like that or after an update. I upgraded from ab s20 and that was buttery smooth. This is the opposite of that.
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22Ultra Loading issues

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