Just bought a brand new S20FE 5g, hoping all the touch issues were resolved but when swipe texting or drawing, finding that there are times when it decided to just drop the touch and not recognise the touch in a particular region.
Output when drawing circles with my thumb in the bottom left of the screen
It's intermittent but occurs very regularly, enough to be able to generate an output like the following when drawing circles
Checking to see if anyone else has had this issue, if there is a fix or do I get this back to Samsung ASAP since it's new out of the box.
Selected Answer
Garywau
Active Level 1
Tuesday, August 31st, 2021 10:25 PM
in
Loving the phone otherwise so far!
SamsungLaura
Moderator
Tuesday, August 31st, 2021 11:46 PM
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Thanks for the update @Garywau! Glad to know the latest updated helped resolve your issue. :)
SamsungLaura
Moderator
Wednesday, August 18th, 2021 11:37 PM
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Good morning @Garywau, thank you for reaching out to our team. Would you be able to send us an Error Report via the Samsung Members app so that we can investigate this further?
To do so:
Samsung Members app > Get Help > Error Report > Select issue category > Describe issue > Attach the screenshot as evidence > tick 'send log data' > send
These error reports go to our team for analysis, once they have been assessed, you will receive a response which can be viewed by the in-app notification bell.
Garywau
Active Level 1
Wednesday, August 18th, 2021 11:52 PM
in
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