title:
Not getting promo code after 10days
(Post creation time:
Tuesday, March 22nd, 2022 07:04 AM
)
493 Views
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Boredanimal
Beginner Level 2
Hi, my pomo has been validated atleast 10days ago for my s22 ultra pre order gift but still havent recived any promo code.how long would it take?
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Boardsmasher
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SamsungLaura
Moderator
Wednesday, March 23rd, 2022 01:08 AM
in
Hi @Boredanimal, thanks for reaching out. Generally the promo codes should be sent out within 7 days from validation however we are currently experiencing a delays due to a high volume of claims. As your claim has already been validated, it could take a few more days.
If you do not receive it in the coming days, please send through an email to myself with the following details:
To: members.au@samsung.com
Subject: SamsungLaura - Promo code delay
Details:
Name
Phone number
Claim number
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