title:
Promo code not working after order cancelled
(Post creation time:
Wednesday, September 21st, 2022 09:26 AM
)
766 Views
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Kabeer_
Active Level 1
We ordered a Z flip 4 and Galaxy watch 5 from the samsung store for optus employees on 5th September. After numerous calls and emails with samsung, and waiting 8 days for the order to process/approve, it was cancelled because samsung was having trouble approving it (13/09).
We were told to place another order again but since we used promo codes for both, they were invalid. Samsung said to wait 2-8 business days for the code to be valid again. Today is the 7th day and the code is still invalid.
Can anyone please help with this ordeal, Samsung customer service is terrible, in total we have been waiting 16 days just to place an order.
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hannahna
Active Level 1
Wednesday, September 21st, 2022 09:09 PM
in
SamsungLaura
Moderator
Monday, September 26th, 2022 02:37 PM
in
Hi @Kabeer_, I am sorry to hear the promo codes have not been reactivated.
Please send an email to onlinesupport@samsung.com with you details for this to be looked into.
Subject: E-Store promo code
Details:
Name, phone number, address, order number, promo code.
Kabeer_
Active Level 1
Monday, October 10th, 2022 10:49 PM
in
We have sent multiple emails to onlinesupport@samsung.com and they last replied on 21st September saying to wait 2-10 business days. It has now been 20 days and we still have not gotten any response from Samsung regarding the invalid promo code.
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Axythetaxi
Beginner Level 2
Thursday, November 9th, 2023 02:20 PM
in
Was this ever resolved? My partner is going through the same issue and customer service are being extremely unhelpful.
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Kabeer_
Active Level 1
Thursday, November 9th, 2023 11:18 PM
in
0 likes