title:
Latest update
(Post creation time:
Wednesday, March 15th, 2023 10:22 AM
)
993 Views
D
Darren_zero
Active Level 2
I downloaded the latest update earlier today 15 March, and My mobile Data keeps disabling, so I have to keep turning it on. Please get this bug fixed. It also tells me my sim card is missing, please insert my sim.
I have never had any trouble with this phone until now.
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SamsungClaudette
Community Manager
Wednesday, March 15th, 2023 10:47 PM
in
Hey @
I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind Regards,
SamsungClaudette
Frank55
Active Level 7
Thursday, March 16th, 2023 12:27 AM
in
0 likes
Darren_zero
Active Level 2
Thursday, March 16th, 2023 05:04 AM
in
0 likes
Frank55
Active Level 7
Thursday, March 16th, 2023 05:08 AM
in
0 likes
Darren_zero
Active Level 2
Thursday, March 16th, 2023 06:09 AM
in
I'll live with it if I have to.
Thanks anyway.
0 likes
noela_15
Beginner Level 2
Thursday, March 16th, 2023 01:06 AM
in
0 likes
Frank55
Active Level 7
Thursday, March 16th, 2023 02:50 AM
in
0 likes
Members_sQgAxts
Beginner Level 5
Friday, March 24th, 2023 07:58 AM
in
I had the same issues happen to me. I got an update about a week ago that fixed it and all was well. But then today I woke up and bam again. It is saying that there is no sim. The sim works in every other phone done every trouble shooting available called in multiple times. The last time it was fixed with an update so I want to know why it came back!!! Please fix it I need to be able to have this phone work so I can trade it in!
0 likes
SamsungClaudette
Community Manager
Monday, March 27th, 2023 03:35 AM
in
Hey @
I am really sorry to hear you are that you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind regards,
SamsungClaudette
0 likes