‎GO button not working | Samsung SEAO Community

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Mojo2010

Beginner Level 2

last edited

Thursday, September 14th, 2023 11:16 PM

in

Since the last update I have not been able to use the GO button after entering verification codes - any ideas on how to fix this?

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SamsungClaudette
Community Manager
Monday, September 18th, 2023 12:03 AM

in

Galaxy S
Hey @Mojo2010

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette
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