title:
Notifications
(Post creation time:
Friday, August 27th, 2021 04:31 AM
)
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Kombatsd
Active Level 7
Hi all. Was wondering if any of you using the Note 10+ having notification issues today?
Since this morning, I have been missing notifications and not getting Google's 2 step notification on my phone.
Any thoughts would help. Thanks.
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sev7en
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Saturday, August 28th, 2021 04:58 AM
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Kombatsd
Active Level 7
Saturday, August 28th, 2021 05:13 AM
in
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SamsungJon
Moderator
Monday, August 30th, 2021 07:25 AM
in
Sorry to hear this, @Kombatsd! Are you having notification issues with specific apps or across all apps? Here are some troubleshooting steps you can try:
- Please ensure your messaging app and your device software is up to date.
- Battery optimisation settings could be on, which can lead to a longer sync time. You can toggle off this option for the specific apps in which you are having issues with. To do this:
- Open Settings > Apps > ⋮ (in top right corner) > Special access > Optimise battery usage.
- Here, you can toggle off the apps which you are experiencing delayed notifications from.
- I would suggest checking if your apps are in deep sleep mode. To do this, go to Settings > Battery and device care > Battery > Background usage limits. Apps in sleeping and deep sleeping won't run in the background. If you would like to ensure notifications, I would recommend adding the specific apps to Never sleeping apps.
If these steps don't work, I would best recommend sending an error report through the Samsung Members app so that our team can take a look into the issue remotely. To do so, please see our guide here: https://r1.community.samsung.com/t5/tips-tricks/sending-error-reports/td-p/9617204
Let us know how you go!
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SamsungJon
Moderator
Wednesday, September 1st, 2021 04:56 AM
in
Hmm, that's certainly odd. I would recommend restarting your device, and then seeing if the options become available. If not, the next best step would be to send an error report through our Samsung Members app.
Let us know how you go, @Kombatsd.
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Kombatsd
Active Level 7
Wednesday, September 1st, 2021 05:21 AM
in
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Kombatsd
Active Level 7
Wednesday, September 1st, 2021 08:51 AM
in
Kombatsd
Active Level 7
Thursday, September 2nd, 2021 02:12 AM
in
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SamsungJon
Moderator
Thursday, September 2nd, 2021 04:37 AM
in
Hi @Kombatsd, thank you for letting me know! I have raised this to the Error Report team and they will look into it, thank you.
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