title:

Galaxy Buds 2 Issue

(Post creation time:  

10-12-2021 07:27 م

)

844 المشاهدات

F

falyassi

Active Level 4

آخر تعديل

 

10-12-2021 07:27 م

 

in

 
when Galaxy buds 2 is used and my mobile in my left pocket, no 1 can hear me and same case with my old galaxy buds, any solution?
    • M

      MohammedSijah

      Expert Level 2

      10-13-2021 03:09 ص

       

      in

       
      Hi Falyassi, are you sure that it works fine in your right pocket? Also, are you able to hear the other person? What about while playing music?

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      falyassi

      Active Level 4

      10-13-2021 03:32 ص

       

      in

       
      Hi mohammed, playing music has no issue, in mh right pocket its working OK.. the issue is with left side even if im holding the phone down with my left hand same issue is there.. im able to hear the caller but they are not able to hear me
      S

      Samsung_specialist

      Community Manager

      10-13-2021 06:18 ص

       

      in

       

      Hi, 

      For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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      falyassi

      Active Level 4

      10-13-2021 01:55 م

       

      in

       
      its not related to any issue, same i have with my old galaxy buds.. most propably its related to software

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    • M

      MohammedSijah

      Expert Level 2

      10-13-2021 12:30 م

       

      in

       
      》Please check your device software is up-to-date .
      (Settings > Software update > Download and install)
      》Update all apps from both Playstore and Galaxy store.
      》Update buds software. (Open Galaxy wearable app > About Ear buds > Update)
      》Reset Your buds. (Wearable app > About buds > Reset)
      》Perform a forced restart. (Press and hold the power button and volume down button together for 10-15 seconds till phone restarts and shows the Samsung logo.)
      Hope that helps. Thank you.

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      F

      falyassi

      Active Level 4

      10-13-2021 01:56 م

       

      in

       
      tried all of the above.. what im saying its not something new.. so samsung should reolve in comming release

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