Samsung MENA Community

title:

SecureFolder Not Opening

(Post creation time:  

04-3-2018 02:57 PM

)

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S

SaGaRSinGh22

Active Level 1

last edited

 

04-3-2018 02:57 PM

 

in

 
Secure Folder
In my A5 2017,
i have downgrade my Android version from 7.0 to 6.0.1 but SecureFolder is not opening it shows (unauthorised software is installed) and SamsungMember's is also not opening.
please Tell me what is the solution.
{THIS IS MY SECOND DEVICE}.

    0 likes

    • A

      admin_1

      Active Level 7

      04-10-2018 05:09 AM

       

      in

       
      Secure Folder
      Hi! Samsung does not provide an option to downgrade. If you did it by your self, then Knox may have detected that an unauthorized software was on your device. Please visit the nearest Samsung Authorized Service Center to check for available remedies. Thank you.

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      G

      Guigs022

      Beginner Level 2

      06-8-2018 08:17 PM

       

      in

       
      Secure Folder
      My secure folder says it need a Knox IT Admin to unlock, so I'm not able to use it on my S7 Edge. I updated today to Android Oreo, what should I do?

      0 likes

    • A

      abrahamhemen

      Beginner Level 2

      05-7-2018 01:38 PM

       

      in

       
      Secure Folder
      Please open the connecting with admin on my phone

      0 likes

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