‎Couldn't Create Secure Folder | Samsung MENA Community

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Okwutency

Beginner Level 3

last edited

03-15-2019 10:31 AM

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Hello all, I just upgraded my Samsung J7 Prime yesterday and the Oreo came with Secure Folder. I have been trying to activate it, it keeps saying Couldn't Create Secure Folder. I've tried emailing secfolder@samsung.com but the email bounced back. Please anyone with an idea on how to get it working?

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admin_1
Active Level 7
10-28-2018 07:35 AM

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Secure Folder
Hi! Please try to replicate the issue and share to us the logs thru Error Report. Thank you.
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Okwutency
Beginner Level 3
11-5-2018 11:28 AM

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Secure Folder
I have done that and waiting for update on the resolution... Thanks for your response
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Anonymous User
Beginner Level 1
11-9-2018 02:01 PM

in

Secure Folder
same to mine
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susi11
Active Level 6
03-18-2020 09:44 PM

in

Secure Folder
maybe it helps if you include secure folder in app lock/security app
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Couldn't Create Secure Folder

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