title:
cant create secure folder..
(Post creation time:
11-10-2020 08:53 م
)
16667 المشاهدات
محتوى ذو صلة
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في Galaxy S 12-24-2017 11:41 ص
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في Galaxy S 06-13-2018 10:51 ص
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في Secure Folder 02-19-2026 07:55 ص
BasselK
★
11-10-2020 09:05 م
in
0 إعجابات
Pinky Pandit
Beginner Level 2
04-17-2022 07:14 ص
in
Can u tell me how to fix this problem can't create secure folder in Samsung Galaxy Tab A6....
0 إعجابات
Anonymous User
Beginner Level 1
11-6-2022 08:21 م
in
Hi!
I have the same issue!
I dont have any custom ROM, i have no problems with my phone, but when i try to create a secure folder i get the same error message
0 إعجابات
Samsung_specialist
Community Manager
11-9-2022 05:36 ص
in
Hi,
For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link which will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/
0 إعجابات
Samsung_specialist
Community Manager
11-11-2020 11:54 ص
in
Hi,
Please call the call the call center and request for Remote Assitance to help resolve the issue. Or, take the device to a certified Samsung Service Center to have it checked out.
0 إعجابات
abz603
Beginner Level 2
01-23-2022 02:29 م
in
0 إعجابات
abz603
Beginner Level 2
01-23-2022 02:30 م
in
0 إعجابات
abz603
Beginner Level 2
01-23-2022 02:34 م
in
0 إعجابات
avi9x
Beginner Level 2
04-12-2022 05:54 م
in
Samsung_specialist
Community Manager
04-19-2022 10:57 ص
in
Hi,
Kindly try to long press the Secure Folder icon for one second then select App Info > Force stop, then select > Storage > Clear Cache & Clear Data, "This will delete your Secure folder stored data".
Then restart the device by pressing and holding the Power button and the Volume down button down simultaneously for more than 7 seconds to restart it. This will Not delete any data from the device.
After that try to open your secure folder to set it up again.
If the problem persists, please send us an Error Report by following the steps below.
Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.
Al Imran
Beginner Level 2
05-17-2022 07:57 ص
in
I am currently using s21 ultra which is in full stock rom . The problem is i can not create secure folder . Every time i try to open it says : (if it keeps happening, contact customer service . The post i am replying says to clear data and restart, i followed all the instructions but it keeps happening . what should i do ?
AdvHR
Active Level 1
10-27-2022 02:49 ص
in
I have same problem, I updated my s22 ultra to android 13 and factory reset the device and then try to set secure folder but it says" if its keep happening try to contact customer care service".
Please reply in this regard....
0 إعجابات
Samsung_specialist
Community Manager
11-1-2022 12:47 م
in
Hello,
Please follow the below steps on the link :
https://www.samsung.com/ae/support/mobile-devices/what-is-the-secure-folder-and-how-can-i-use-it/
0 إعجابات
Members_yTYgMx0
Beginner Level 2
05-22-2023 08:44 م
in
Hello,
This is Attaullah Batoor. From Afghanistan.
Yes, my phone was rooted Before I bought It and I didn't Knew what was rooting. when I knew what is rooting then I try to unroot my device but unfotunatly my phone was stucked in lockscreen. I tried to solve this issue by myself but i couldn't. Then i went to a technician he said to me i will fix it but your data will lose, i sayed ok just fix it. After a hour he fixed my phone and he unroot it also i was very happy but nowadays I'm facing with some issues like i can't update my phone without samsung smart switch, and i cant use secure folder the main issue is this. can you help me to solve my issue?
And my another question is, I'm a student from Afghanistan and i cant keep qiute when im loosing my data because i have already lost my data one time, so what is your advice to change this phone or not? Thank you
Attaullah Batoor
0 إعجابات
Samsung_specialist
Community Manager
05-24-2023 05:07 ص
in
Hello,
We would like to apologize regarding what's happening to you with your device.
However, please try to reset all the settings from the settings >General/ General management> Reset > Reset all settings.
And, If the issue persists, you should recheck the matter with the service center.
Noting that you've reached Samsung Gulf support team, and for more details we recommend you to contact Samsung Afghanistan support team.
https://www.samsung.com/ae/function/ipredirection/ipredirectionLocalList/
0 إعجابات
Pedro012
Beginner Level 2
02-4-2024 06:30 ص
in
0 إعجابات