‎Sim issue | Samsung MENA Community

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davidkewarat

Active Level 3

last edited

10-15-2026 09:41 AM

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On my Samsung Galaxy S25 Ultra, the following SIM combinations are working properly: SIM 1 + SIM 2, SIM 1 + eSIM, and eSIM + eSIM. However, SIM 2 + eSIM is not working, as I cannot activate both simultaneously.

Please update if there is any issue...

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Samsung_specialist
Community Manager
10-16-2026 01:05 PM

in

Galaxy S
Thank you for contacting Samsung Gulf Electronics Customer Support and sharing the details of the SIM configuration issue on your Galaxy S25 Ultra.

We understand that SIM 1 + SIM 2, SIM 1 + eSIM, and eSIM + eSIM work correctly, while SIM 2 + eSIM cannot be activated simultaneously.

Please try the following steps:

Check for available software updates under Settings > Software update > Download and install.

Go to Settings > Connections > SIM manager and review the available SIM activation options.

Contact your mobile service provider to verify eSIM activation, SIM compatibility, and whether any carrier-related restrictions may affect this configuration.

If the issue persists after confirming the service and SIM configuration with your provider, you may visit an authorized Samsung service center for further inspection.

You can locate your nearest Samsung service center here:
https://www.samsung.com/ae/support/service-center?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_cs-inbound

If you require further assistance, please reconnect with us through:
https://www.samsung.com/ae/support/contact?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_cs-inbound
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Tank1
Active Level 1
10-17-2026 01:58 PM

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Galaxy S
One of the worst service from Samsung

I never go with Samsung in my life as I was Loyal for 20 years and they are worst service ever
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S
Samsung_specialist
Community Manager
10-22-2026 05:27 AM

in

Galaxy S
We sincerely apologize for the inconvenience caused by the SIM issue, especially given your 20 years of loyalty to Samsung.

Please try the following troubleshooting steps:

Restart your device and check whether the SIM card is detected.

Remove the SIM card, check for any visible damage, and reinsert it properly.

Go to Settings > Connections > SIM manager and ensure your SIM is enabled.

Reset your network settings by going to Settings > General management > Reset > Reset mobile network settings, if available.

If the issue persists, please test the SIM card in another compatible device. If the SIM works in another device, we recommend visiting your nearest authorized Samsung service center for further inspection. You may also need to contact your mobile network provider if the SIM is not detected in other devices.

Service center locator:
https://www.samsung.com/ae/support/service-center?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_cs-inbound
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Sim issue

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