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Network issue
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05-29-2026 10:21 PM
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Samsung_specialist
Community Manager
06-2-2026 12:49 PM
in
ยDear Customer,
Thank you for participating in the Samsung Community.
If your Galaxy S24 Ultra shows weaker Wi-Fi reception compared to other devices on the same network, we recommend trying the following steps:
โข Restart both the phone and the Wi-Fi router.
โข Ensure the device is updated to the latest software version.
โข Forget the Wi-Fi network and reconnect:
Settings > Connections > Wi-Fi > Select the network > Forget > Reconnect.
โข Reset network settings:
Settings > General Management > Reset > Reset Network Settings.
โข Test the device on a different Wi-Fi network to determine whether the issue is related to the phone or the router.
โข Remove any thick case or accessories that may interfere with signal reception.
You may also run diagnostics through Samsung Members:
Samsung Members > Support > Phone Diagnostics > Wi-Fi.
If the issue persists across multiple Wi-Fi networks after performing the above steps, we recommend visiting the nearest Samsung Authorized Service Center for a detailed inspection:
https://www.samsung.com/ae/support/service-center/
Best regards,
Samsung Gulf Electronics Customer Support (SGE CS)
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