Heating issue

We understand your concern and are here to assist you. It's important to note that all Galaxy devices have a specific temperature range in which they operate optimally. While it's normal for your device to feel warm under certain conditions, such as during charging, this typically does not affect its lifespan or performance. However, there are several factors that can contribute to your device generating excess heat.

Based on your description, here are some common reasons why your device may be overheating:

1. Operating your device in environments outside the normal temperature range (between 32 and 95 degrees Fahrenheit).
2. Placing your device near heat sources, such as leaving it in a parked car on a hot day or exposing it to direct sunlight for extended periods.
3. Running multiple apps simultaneously, especially processor-intensive ones like gaming or streaming.
4. Using an incompatible, defective, or non-Samsung certified charger or USB cable.
5. Initial setup and data transfer from previous devices.
6. System or firmware updates.

To address the overheating issue, we recommend trying the following solutions:

1. Turn off Wi-Fi, GPS, and Bluetooth when not in use, and reduce the screen brightness.
2. Optimize your phone's settings to minimize heat caused by processor-intensive apps.
3. Limit background usage of unused apps to prevent them from consuming excess resources.

For more detailed instructions on how to prevent overheating and optimize your device's performance, please visit our website: https://www.samsung.com/ae/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-device/