‎Galaxy S24 Ultra WiFi & Mobile Data Connection Issue | Samsung MENA Community

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Noorish

Beginner Level 2

last edited

07-6-2024 04:49 PM

in

It's been just a week since I bought Samsung Galaxy S24 Ultra, and since the day one I'm facing mobile & WiFi data connection issue.

On WiFi it's frequently showing "connection without Internet" whereas all other devices even my old Note 10 is working fine.

I'll be grateful if someone can help me fixing the issue.

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GalaxyNerd
Active Level 7
07-7-2024 09:07 AM

in

Galaxy S
Try to do network reset under setrings>general management>reset>mobile network settings and WI-FI Bluetooth reset just reset both settings and restart the phone

Then try to connect again hopefully it will fix the issues

I had similar issues with s22 ultra with WI-FI because my WI-FI ROUTER is old model these new Samsung phones comes with new WI-FI 6e and s24 comes with WI-FI 7 latest so if your WI-FI router is old model then that is most likely the issue

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Samsung_specialist
Community Manager
07-10-2024 05:49 PM

in

Galaxy S
Hello, We understand how frustrating it is when your mobile has WiFi & Mobile Data Connection Issue.

To troubleshoot a Galaxy phone that won't connect to a network please follow below steps :
https://www.samsung.com/ae/support/mobile-devices/how-to-troubleshoot-a-galaxy-phone-that-wont-connect-to-a-wi-fi-network/

If the issue persists after performing the steps, we request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/ae/support/service-center/
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